Samantha Jimenez

Samantha Jimenez is a seasoned professional in systems and operations support with extensive experience in customer experience management and trust and safety. Currently serving as the Senior Manager of Systems & Operations Support at Brooks Running since October 2022, Samantha previously held senior management roles at Bungalow and Rad Power Bikes, focusing on enhancing customer experiences. At Rover.com, Samantha advanced through various positions, culminating as Senior Manager of International Core Ops, where responsibilities included leading operations across multiple European markets, developing hiring standards, and implementing risk policies. With a proven track record in cross-functional leadership and team development, Samantha effectively drives strategic initiatives and fosters strong collaborative relationships across organizations.