Alexander D.

Alexander D. is an experienced professional in the field of user research and service design, currently serving as the Head of User Research and Service Design for Corporate Units at BT Group since February 2023. Previous roles include Lead UX Researcher for EMEA at UserZoom and Principal UX Researcher at Aviva, along with experience as a Senior User Researcher at UserZoom and various digital consultancy positions. Alexander D.'s early career involved a role as a Research Analyst at Mersey Lime Limited and freelancing for notable organizations, including the London 2012 Cultural Olympiad and BP. Education includes an MSc in Lean Enterprise with Systems Thinking from the University of Buckingham.