Jermaine McCord

Jermaine McCord is an experienced IT professional with extensive expertise in systems administration, including roles at Builders FirstSource as a Senior ServiceNow System Administrator and at Interstate Batteries as a Salesforce CRM and ServiceNow Systems Administrator. McCord has a strong background in IT Service Management, having successfully implemented various ITSM components with minimal customization. Additional roles include Production Control Analyst, Technical Business Process Analyst, and Technical Systems Analyst, where McCord developed processes to improve operational efficiency and provided technical support across multiple platforms. Educational qualifications include a Master's degree in Art from Mississippi State University and a Bachelor's degree in Fine Arts, specializing in Computer Graphic Design and Animation from William Carey University.