Calabrio
Aamir M.F has extensive experience in technical support and engineering, currently serving as an L2 Technical Support Engineer at Calabrio, Inc. since October 2019, focusing on troubleshooting product issues and customer support for telephony integration. Previous roles include Technical Service Desk Engineer at Teleopti, Business Owner at IT Consulting, and Datacenter ICT Engineer at Ericsson, where responsibilities included data center infrastructure management and various monitoring systems. Aamir also has experience as a Technical Support Engineer at Axians and completed a Master's Degree in Wireless Networks and Electronics from Linköping University and an Engineer's Degree in Computer Engineering from COMSATS Institute of Information Technology.
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Calabrio
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Their AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.