Calabrio
Jay Lewis has extensive experience in customer success, analytics, and sales operations, currently serving as a Customer Success Manager at Calabrio, Inc. since June 2017. Previous roles include Analytics Principal Consultant and Sales Operations Analyst. Prior to Calabrio, Jay worked as an Agency Team Member at John Simeone State Farm Agency, where responsibilities included client consultation and business development. At Magellan Health, Jay held the position of Director of Lead Management, focusing on integration of CRM tools and data reporting. Jay's career began at Elim Preferred Services, where roles included Purchasing and Contracts Manager, Operations Manager, Customer Service Manager, and Warehouse Foreman, demonstrating a solid foundation in both operational and customer service functions. Jay holds an Associates Certificate in Project Management from Auburn University and a high school diploma from Hononegah Community High School.
Calabrio
5 followers
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Their AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.