Randy Deyoung

Randy DeYoung has extensive experience in technical support and engineering, currently serving as a Technical Support Engineer II at Calabrio, Inc. since February 2022, where responsibilities include maintaining the Quality Management product and collaborating with product teams to enhance customer satisfaction. Prior to this role, Randy held positions such as Principal Customer Care Engineer, Team Lead at Alvaria, Inc., and Principal Customer Support Field Services Engineer at Aspect Software, where a successful upgrade strategy was developed for over 200 contact center systems globally. Throughout a career spanning decades, Randy has contributed to various companies in the contact center market, as well as managed a junior drag racing team, showcasing a diverse skill set in engineering, customer support, and team leadership. Randy holds an Associate of Science in Computer Science from Kirkwood Community College.