Call Box
Brendan Russell possesses extensive experience in technical support and operations, currently serving as a NOC Technician and Support Specialist at Call Box since November 2019. Prior to this role, Brendan worked as a Night Auditor at The Lakeside Inn from May 2017 to November 2019, and previously held the position of NOC Operator at Trakus from March 2008 to September 2009. This diverse background highlights Brendan’s expertise in network operations and customer support within the hospitality and technology sectors.
Call Box
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Call Box offers a comprehensive solution that cultivates accountability and reduces inefficiencies in phone handling processes. The company features a human and artificial intelligence call review ti uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. It also has partnerintegrations, providing a one-click access to customer records from your contact management or appointment scheduling system.