Stephanie McMillan

Call Center Sales Pro was formed to help outsource call centers and telephone answering services to reduce the pain of growing their business. They do this by providing sales and marketing services and helping clients maximize the value of their existing customer base. “We can find money by optimizing our client’s current customer base to help pay for our sales and marketing services,” says Janet. First, Call Center Sales Pro helps its clients find lost revenue. They analyze billing rates, individual customer profitability, and the amount of work required to service each account. Armed with specific information, they implement a new rate structure, on an individual customer basis, to make each customer profitable. They also look to sell them additional services that will benefit the customer. Sometimes they do both. The result is increased revenue for their clients. Then Janet and her team look at bringing in new business. They take a consultative approach. They look at the client’s operation, current service rates, their inherent strengths in serving their customers, and their operational, growth, and revenue goals. Based on this information, a profile of their client’s ideal customer is developed. Then the Call Center Sales Pro team targets customers who are a good fit to match that profile. Contact us to see your internal call center rise to new heights!