Nick Carrasco

Nick Carrasco is an experienced professional currently serving as the Contact Center Team Manager (Staff Services Manager 1) at CalSTRS since July 2015, overseeing a team of Contact Center Analysts and Senior Contact Center Analysts. With an extensive background in customer service within the organization, Carrasco has held multiple positions including Associate Pension Program Analyst and Pension Program Analyst, where responsibilities included managing customer inquiries and contributing to legislative analysis. Prior experience includes roles at Oracle as an Enterprise Associate Account Manager and Associate Account Manager, focusing on enterprise accounts and SaaS solutions. Carrasco began a professional journey as an intern at MVP Sports Group, supporting general operations and conducting research. Carrasco holds a Bachelor of Arts in Communication Studies from California Polytechnic State University-San Luis Obispo.