Paco Feliu

Paco Feliu is a seasoned professional with over a decade of experience at Capital One, currently serving as Senior Manager of Partnership Operations, where leadership encompasses servicing renowned luxury brands and managing customer service for retail credit card customers. Previous roles at Capital One include Senior Manager of Small Business Operations, Senior Manager of W@H Operations, and Department Operations Manager, demonstrating a strong focus on operational excellence and associate experience. Prior to Capital One, Paco held various positions at Citi, APAC Customer Services, and ICT Group, Inc., where responsibilities ranged from personal banking to operations management in large contact centers, consistently aimed at exceeding customer satisfaction goals.