CCI Global
Mark Chana has held various roles in different companies throughout their career. Mark started their professional journey in 1998 as an Operations Manager at Nestle S.A. Mark then moved on to ALDI Stores in 2001, where they worked as an Area Manager for three years. In 2004, they joined Phones 4u as an Associate Sales Director and stayed with the company until 2007. During this time, they were responsible for managing the sales team. In 2007, they joined CCI Global as a Managing Director, overseeing the operational delivery of the company's international and domestic activities. Mark held this position for over 13 years and played a significant role in the company's growth from a small team of 200 employees to over 9,000. In October 2020, they were promoted to the Chief Operating Officer role at CCI Global, where they currently hold the position. Additionally, in 2018, they became a member of the BPeSA Board, highlighting their involvement in the industry.
Mark Chana completed their Bachelor of Engineering (BEng) degree in Biochemical Engineering from UCL in 1997, and later pursued their Master of Engineering (MEng) degree in the same field from Purdue University, which they completed in 1998.
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CCI Global
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CCI Global is a distinguished leader in the Business Process Outsourcing (BPO) industry in Africa- Headquartered in the UAE, CCI is renowned for exceptional services across a network of 16 sites spanning South Africa, Kenya, Ethiopia, Rwanda, Ghana, and soon to be in Egypt. With a global reach, CCI supports both domestic and international clients serving as a trusted partner to leading brands from the United States, Canada, United Kingdom, Australia, New Zealand, South Africa, and Kenya. CCI’s core expertise lies in providing top-tier BPO solutions to a diverse range of industries including Telecommunications, Media, Technology, Financial Services & Insurance, Retail, E-commerce, Travel & Leisure, and Utilities. CCI Global’s comprehensive BPO services encompass a wide range of functions including Customer Support, Technical Support, Sales, Retention, Back-Office Operations, Data Management, and more. We help clients streamline their operations, reduce costs, enhance efficiency, and focus on core competencies, ultimately driving sustainable growth and success. Our commitment to service excellence is reinforced by our continued investment in advanced technologies, process improvements, and employee training, enabling the delivery of best-in-class BPO services. CCI’s Sites Across Africa : 🇿🇦 : Durban (House 1,2 and 3, Central Business District), Johannesburg (Sandton), Cape Town (Wynberg Mews,Newlands Terrace, Stadium On Main, Umlazi) 🇰🇪: Nairobi, (Garden City, Riverfront, Tatu City) 🇪🇹: Addis Ababa 🇷🇼: Kigali 🇬🇭: Accra 🇪🇬: Egypt (Coming Soon!)