CCI Global
Nigel Metcalfe has a diverse and extensive work experience spanning over several companies. Nigel started their career at Aviva in 2005, where they held roles as the Senior Customer Service Manager and Customer Experience Manager. Nigel then worked at Ageas in the UK, Mercer, and Aon Hewitt, where they held various management positions related to customer relations and change management. Nigel also served as the Head of Outsourcing / Vendor Management at XLN | for small business and as the Head of Operational Excellence at Volkswagen Financial Services. Currently, they are the Director of Operations at CCI South Africa.
Nigel Metcalfe attended the University of Portsmouth from 2005 to 2008, earning a degree in Business and Management with a focus on Business Administration and Management.
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CCI Global
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CCI Global is a distinguished leader in the Business Process Outsourcing (BPO) industry in Africa- Headquartered in the UAE, CCI is renowned for exceptional services across a network of 16 sites spanning South Africa, Kenya, Ethiopia, Rwanda, Ghana, and soon to be in Egypt. With a global reach, CCI supports both domestic and international clients serving as a trusted partner to leading brands from the United States, Canada, United Kingdom, Australia, New Zealand, South Africa, and Kenya. CCI’s core expertise lies in providing top-tier BPO solutions to a diverse range of industries including Telecommunications, Media, Technology, Financial Services & Insurance, Retail, E-commerce, Travel & Leisure, and Utilities. CCI Global’s comprehensive BPO services encompass a wide range of functions including Customer Support, Technical Support, Sales, Retention, Back-Office Operations, Data Management, and more. We help clients streamline their operations, reduce costs, enhance efficiency, and focus on core competencies, ultimately driving sustainable growth and success. Our commitment to service excellence is reinforced by our continued investment in advanced technologies, process improvements, and employee training, enabling the delivery of best-in-class BPO services. CCI’s Sites Across Africa : 🇿🇦 : Durban (House 1,2 and 3, Central Business District), Johannesburg (Sandton), Cape Town (Wynberg Mews,Newlands Terrace, Stadium On Main, Umlazi) 🇰🇪: Nairobi, (Garden City, Riverfront, Tatu City) 🇪🇹: Addis Ababa 🇷🇼: Kigali 🇬🇭: Accra 🇪🇬: Egypt (Coming Soon!)