CCMA | Call Centre Management Association
Jacqui Turner is an experienced specialist in customer service, team leader training, and career coaching. Jacqui offers 1:1 career coaching services, CV and LinkedIn profile reviews, and a comprehensive job seekers guide. Jacqui also provides customer service training courses and has a background in leadership development and training delivery. Jacqui is a member of various professional organizations and holds degrees in coaching, mentoring, essential leadership skills, and training.
CCMA | Call Centre Management Association
The CCMA is the longest established association representing the call and contact centre industry in the UK. We support contact centre management through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments. The CCMA believes that the key to providing quality employment lies in promoting managerial excellence. CCMA is dedicated to fostering the development of a new breed of contact centre professionals – individuals with vision, expertise, and the commitment necessary to enable their respective organisations to thrive in an era of fast changing, networked economies, global competition and heightened customer expectations.