CCMA | Call Centre Management Association
Siobhain Goodall has held various positions in the contact centre industry, starting as an Account Manager at Ventura in 1996. Siobhain then moved on to become a Business Development Manager at mplcontact, where Siobhain later became the Head Of Business Development. Currently, Siobhain holds the role of Senior Client Executive at Ventrica and is also a Business Development Manager at CCMA | Call Centre Management Association. Siobhain has served as a Judge for both the European Contact Centre and Customer Service Awards and the UK National Contact Centre Awards. Siobhain's extensive experience in business development and client management has made their a valuable asset in the industry.
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CCMA | Call Centre Management Association
The CCMA is the longest established association representing the call and contact centre industry in the UK. We support contact centre management through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments. The CCMA believes that the key to providing quality employment lies in promoting managerial excellence. CCMA is dedicated to fostering the development of a new breed of contact centre professionals – individuals with vision, expertise, and the commitment necessary to enable their respective organisations to thrive in an era of fast changing, networked economies, global competition and heightened customer expectations.