Mike Adams

Mike Adams has extensive experience in data analysis and customer service management, currently serving as Manager of EDI Services & Support at CDPHP since April 2017. Previously, Mike worked at Davis Vision for over a decade, where roles included Market Analyst and Data Analyst, with specific responsibilities in financial reporting, report validation, and customer outreach. Notably, Mike held dual positions as Escalation Manager and Acting Manager of Dedicated Service, where significant improvements in customer satisfaction were achieved. Earlier in their career, Mike served as Senior Supervisor at AAA Northway, overseeing staff training and performance management. Mike holds a degree from Nazareth University, earned between 1995 and 1998.