Laurence Lemeau

Laurence LEMEAU has extensive experience in customer experience management, currently serving as Customer Experience Manager at Cegid since April 2022. Prior to this role, Laurence worked at Talentsoft from 2020 to April 2022, also as Customer Experience Manager, contributing to the enhancement of employee potential across over 2,200 organizations worldwide. Laurence's career includes significant positions at BMW France from 2012 to 2020, focusing on optimizing customer experiences and analyzing client feedback. Additional experience includes senior consulting roles related to client studies across various sectors from 2005 to 2012, directorial responsibilities at Ipsos managing customer needs studies from 2001 to 2004, and early career research roles at LH2 from 1997 to 2001. Laurence holds a Master in Marketing from Université Paris Dauphine - PSL, completed in 1997.