Charter Solutions
Dawn Knorr is a seasoned IT professional with extensive experience in process management and development across various sectors. Currently serving as Senior Process Consultant at Charter Solutions since January 2021, Dawn specializes in ITSM Process Development and Jira Software implementation. Prior to this role, Dawn excelled as IT Operations Manager at Joyful Real Estate, focusing on requirements gathering and problem-solving. Additionally, extensive tenure at Carlson Wagonlit Travel from 2000 to 2019 encompassed various leadership roles, including IT Director for Process Management, where responsibilities included overseeing centralized IT processes and driving significant improvements in software development lifecycle management. Dawn's career trajectory reflects a strong capability in project governance, stakeholder engagement, and the implementation of comprehensive IT solutions.
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