Michel Tjoeng

Michel Tjoeng is a seasoned professional in digital strategy and customer experience, currently serving as Co-Founder at ChatLabs since January 2021. Prior to this role, Michel held the position of Global Head of Digital & Customer Experience at De Beers Jewellers, overseeing global e-commerce trading and customer service initiatives across multiple regions. Michel's extensive background includes significant leadership roles such as Director Retail at everis, where strategic consulting and business development for UK retail were key responsibilities, and Chief Marketing Officer at Spindrift, leading innovative digital marketing initiatives. Earlier experience includes various strategic and management roles at Blast Radius, Macaw, and Headline Interactive, complemented by a degree in Communication Media Design from De Haagse Hogeschool.