Ciena
Mark Chambers has extensive experience in technical support, currently serving as a Helpdesk Analyst at Ciena since September 2013, where responsibilities include activating and troubleshooting customer mobile devices, resolving technical issues, managing active directory group additions, assisting with onboarding and offboarding requests, and monitoring networks using Solarwinds. Additionally, Mark has been employed at Jacobs Technology as a Helpdesk Analyst/Desktop Support since January 2010, further enhancing skills in customer support and technical problem resolution.
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Ciena
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Ciena is a networking systems, services, and software company. They help their clients build more adaptive networks in response to the constantly changing demands of their users—businesses and consumers alike. They do this by delivering best-in-class networking technology through high-touch consultative relationships, backed by 26 years of experience in building the world’s most complex networks.