Cisco
Chris Heckscher leads Customer Experience in Asia Pacific, Japan and Greater China (APJC), a role where he is responsible for helping customers transform their businesses through Cisco's broad portfolio of software, subscription and services. Under his leadership, Cisco is delivering greater business outcomes for customers in the region as they digitally transform.
Chris brings with him close to three decades of industry experience, where he has held a number of leadership roles spanning Sales, Services, Operations, and Strategy, initially in the United States, and then in Asia Pacific – where he has been based for the past 15 years. Prior to assuming his current role, Chris was the Vice President of Cisco’s Global Service Provider (GSP) segment in Asia Pacific & Japan. In this role, he was responsible for driving strategy and growth for the region’s largest Telecommunication, Mobile Service providers, Broadcasters, as well as Cloud and Media providers. He led a multi-billion dollar business by repeatedly delivering exceptional customer satisfaction and was a key member of the APJ Executive Board as well as the Worldwide GSP Senior Leadership team.
Before this, Chris was Vice President of Advanced Services for Cisco Services in Asia Pacific, Japan and Greater China. Here he led a 1,400 strong team focused on designing and delivering innovative technology solutions for Cisco’s largest customers in the region. His first foray into Asia Pacific was launching and leading the Global Account Sales organization for Cisco’s Top 100 customers. A business which grew five-fold over a 5-year period. Chris joined Cisco from AT&T, where he spent seven years serving in various sales leadership roles.
Chris holds a Bachelor of Science in Political Science from Rollins College and Executive Education qualifications from Wharton School of Business. Outside of work, Chris has a passion for cooking, yoga, team sports and most of all, spending time with his family.
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Cisco
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Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers. Cisco helps seize the opportunities of tomorrow by proving that amazing things can happen when you connect the unconnected. An integral part of their DNA is creating long-lasting customer partnerships, working together to identify their customers' needs and provide solutions that fuel their success. They have preserved this keen focus on solving business challenges since their founding. Len Bosack and wife Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices, but technological shortcomings did not allow such communication. A technology had to be invented to deal with disparate local area protocols, and as a result of solving their challenge, the multiprotocol router was born.