CitiPower and Powercor
Mary Pillai is an experienced IT leader with a strong background in service delivery and customer-focused operations. Currently serving as the Manager of IT Customer Services at CitiPower and Powercor since April 2020, Mary has held various managerial positions in organizations such as Transport for NSW, where significant contributions included developing a Service Management practice and achieving a high score in an ITIL Process Assessment. Previous roles at the NSW Department of Finance, Services and Innovation, Metcash, and TAL Life focused on client support, service management, and operational improvements. Mary holds multiple degrees in management and leadership, further enhancing a robust skill set in IT service delivery and vendor management, complemented by a history of successfully implementing ITIL processes and delivering high-quality customer service.
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CitiPower and Powercor
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CitiPower and Powercor own and operate electricity distribution networks servicing 1.2 million customers while also enabling the renewable generation essential to transition to a clean energy future. Our networks play an important role in the energy supply chain by providing reliable, safe and affordable electricity supplies. This involves a lot of innovation in managing the increasingly complex and sophisticated system behind it. Our electricity networks are a crucial gateway to a clean energy future. Connections with renewable energy generators bring clean energy to industrial, commercial and residential customers. As more customers choose solar, batteries, electric vehicles or smart appliances, our networks are enabling new ways to generate, store, share and use power. Overlay this with the fact that our networks traverse some of Victoria’s highest bushfire risk areas and regions at risk from the impacts of climate change. We support customer choice while also keeping communities safe and maintaining system security and network stability. Our team of professionals in network strategy and planning, asset management, major projects, field operations, and IT are at the forefront of addressing these challenges. Join us today. Be a part of an industry leader that shapes the future for energy.