Dana Yarborough

Dana Yarborough is a seasoned customer support professional with extensive experience in technical support management and operations. Currently serving as a Technical Support Team Manager at CloudNine since August 2018, Dana effectively oversees training, mentoring, and resource management to enhance team productivity and client satisfaction. Prior to this role, Dana held positions at LexisNexis, progressing from a Technical Customer Support Representative to an Escalated Support Representative, where responsibilities included resolving technical issues and collaborating with QA teams for product testing. Dana's career began at Kmart Corporation as an Assistant Manager, complemented by a Bachelor of Business Administration degree from North Carolina Central University.