Danny Lafollette

Danny Lafollette is an experienced technical support professional with a career spanning over two decades in the IT and cybersecurity sectors. Currently serving as L3 Senior Technical Support Engineer, Team Lead, and Manager at Fortra since October 2014, Danny has successfully managed a team of support personnel while providing expert Tier III technical support for security products. Prior experience includes providing Tier II technical support at IBM Internet Security Systems, where Danny developed extensive knowledge of security products, and serving in various roles at IBM that involved application compliance and IT service management. Danny began a career as a Systems Equipment Engineer at Lucent Technologies, focusing on IT consulting and support. Danny holds a Bachelor of Science degree in Electronic Engineering Technology from DeVry Institute of Technology.