Latia F.

Latia F. is a seasoned professional in customer experience and operational management, currently serving as a Senior Customer Experience Manager at Clutch since April 2022. With prior roles including Customer Experience Manager at The Michaels Companies and Innovation Analyst at S3 Shared Service Solutions, Latia has demonstrated expertise in elevating customer satisfaction, managing compliance with operational procedures, and implementing process solutions through automation technologies. Experience extends to a significant tenure at PayPal, where Latia contributed as a Senior Operations Support Specialist and managed various customer operations roles. Latia holds a Bachelor of Business Administration in Management and Operations from Capitol Technology University.