CMX Solutions GmbH
Borka Ilievska Begikj is an experienced professional with a strong background in customer service and sales management. Currently serving as General Manager at CMX Solutions GmbH since January 2015, Borka oversees operations in multiple countries and manages a workforce of over 350 employees. Previously, Borka held significant roles at Makedonski Telekom AD, including Head of Sales Project Management Office and Acting Head of Sales Support Office, where responsibilities involved coordinating strategic projects, implementing CRM programs, and enhancing sales processes. Earlier career experience includes positions at T-Mobile Macedonia and MobiMak, focusing on quality management, customer experience design, and project management. Borka holds a Master of Science in Management (MBA) and a Bachelor’s degree in English Language & Literature from Ss. Cyril and Methodius University in Skopje.
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CMX Solutions GmbH
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CMX Solutions GmbH is your partner for outstanding call center services with a special focus on inbound call management and support. Our service portfolio also includes E-mail and Chat Support, and Social Media Management. We help your business in unlocking growth and improving customer experience to meet the needs of your clients, thereby retaining and acquiring new customers across the market. Together with you, we develop customized solutions that will optimally display all fields of operations to your customers. With its administration in Germany, CMX provides its services in 13 languages from nearshoring offices in North Macedonia, Georgia and Armenia. These locations, with highly skilled employees, offer an attractive package of services for our customers thanks to the quality of the services provided and the cost factor. Our team consists mostly of young academics, as well as experienced contact center employees. We speak not only the language of our clients, but also understand in detail their particular requirements. We make over 9 million customer contacts per year and all services are available around the clock, 356 days a year. Based on your demands, we develop a fair and transparent offer for you. Through our Nearshoring locations, we guarantee competitive prices, enthusiastic specialists and an experienced management team. If you are experiencing difficulties with your customer services or are keen to know how you can elevate your business practices to a new height, do get in touch and drop us a message. Our line is always open.