Pasang Lama

CX WFM Operations Manager at Coinbase

Pasang Lama currently serves as the CX-Capacity Planning Lead at Coinbase since March 2022, specializing in workforce management. Previously, Pasang Lama spent over two decades at Wipro, advancing through various roles including Senior Manager of Workforce Management, where responsibilities included leading the WFM execution hub and managing central staffing functions. Other notable positions included WFM-Manager, WFM-DM, and WFM-AM, with contributions to scheduling, forecasting, and operational performance in customer service. Pasang Lama's career is characterized by a commitment to optimizing workforce strategies, enhancing service delivery, and collaborating closely with internal and external clients to ensure operational efficiency.

Location

Delhi, India

Links

Previous companies


Org chart

No direct reports

Teams

This person is not in any teams


Offices

This person is not in any offices


Coinbase

500 followers

Founded in 2012, Coinbase is a digital currency wallet and easy-to-use platform that enables people to purchase and sell cryptocurrency and access the broader crytoeconomy. Coinbase supports hundreds of cryptocurrencies, including bitcoin, ethereum, litecoin, and dogecoin. Coinbase’s mission is to increase economic freedom in the world. They aim to build a more fair, accessible, efficient, and transparent financial system enabled by crypto. Today, Coinbase serves approximately 103 million verified users, 14,500 institutions, and 245,000 ecosystem partners in over 100 countries as they work towards their mission of bringing equality of opportunity to the world by building an open financial system. Coinbase is guided by two principles: first, be the most trusted company in their domain. Second, create user-focused products that are easier and more intuitive to use. In addition to cryptocurrency, Coinbase also supports an NFT (non-fungible tokens) marketplace.