Derric Wong

Customer Experience And Insights Lead at Commonwealth Bank of Australia

Derric Wong is an experienced professional specializing in customer experience and digital strategy, currently serving as the Customer Experience and Insights Lead at Commonwealth Bank since January 2022. Wong has a robust background in institutional banking and markets, previously working as a Strategy Director focused on digital ambitions. Prior roles include Senior Manager at PwC Australia, where responsibilities involved crafting digital propositions across customer, product, and operational spectrums, and Senior Manager at Grant Thornton Australia in consulting. Wong possesses extensive expertise in banking sectors, including retail, corporate, and institutional, as well as in digital consulting and FinTech, with hands-on experience in blockchain and digital identity. Educational background includes an Hons BA in Economics from the University of Toronto.

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Commonwealth Bank of Australia

186 followers

Commonwealth Bank of Australia is a provider of financial services, including retail, business and institutional banking, funds management, superannuation, general insurance, broking services and finance company activities. The Company's segments include Retail Banking Services, which provides home loan, consumer finance and retail deposit products; Business and Private Banking, which provides banking services to relationship managed business and agribusiness customers; Institutional Banking and Markets, which services its corporate, institutional and government clients; Wealth Management segment, which includes global asset management, platform administration, and general insurance businesses; New Zealand, which includes the banking and funds management businesses operating in New Zealand; Bankwest, which offers a range of deposit products, and IFS and Other Divisions, which includes the Asian retail and business banking operations.


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Headquarters

Sydney, Australia

Employees

10,000+

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