Mark Hadland

Mark Hadland is a visionary technology leader and transformation strategist. As CEO of CommonX and The Experience Officer (TXO), he pioneers the intersection of artificial intelligence, experience design, and large-scale innovation. His leadership spans 30+ years in engineering, consulting, and entrepreneurship, anchored in elevating the human experience.

In 2009, he founded Level 11, where he introduced Experience Design Engineering (XDE)—fusing advanced software engineering with design thinking. His team delivered groundbreaking platforms for Disney’s MagicBand, Carnival’s OCEAN Medallion, Starbucks’ Mobile Order & Pay, and healthcare solutions for Philips and the Gates Foundation.

Today, at CommonX, Mark leads the development of Orchestr8™, the most advanced Cognitive City Operating System in the world. Orchestr8 powers intelligent ecosystems by integrating AI, digital twins, Industrial IoT, and real-time experience intelligence. Mark continues to drive the evolution from Industry 4.0 Smart Cities to Industry 5.0 Cognitive Cities—where automation becomes empathy, and systems become sentient.

Mark Hadland is not merely building platforms; he is crafting intelligent environments that anticipate needs, adapt to human behavior, and elevate the human experience at scale.