Keaton Pugh

Keaton Pugh is a seasoned professional with a robust background in customer experience and sales management. Currently serving as a Senior Associate in Member Experience, Keaton previously excelled at Wizard as a CX Enablement Associate, where skills in leading SMS campaigns significantly boosted merchant engagement and conversions. In prior roles, Keaton led a customer experience team, ensuring exceptional service and satisfaction, and fostered strong customer relationships while managing a successful subscription model at Stylust. Furthermore, Keaton demonstrated leadership and sales acumen as a Sales Manager at Dillard's Inc., consistently achieving sales targets and developing high-performing teams. Keaton holds a Bachelor of Science degree in Retail Merchandising and Product Development from Florida State University.