Concardis
Tatiana Fedenkova is a skilled professional with diverse experience in customer support and operations, currently serving as a Merchant Onboarding Specialist KYC at Nexi Group since May 2023. Previous roles include Business Operations Associate at Klarna Bank AB, where merchant support was a primary focus, and Kundendienstberater at AXA, specializing in health and life insurance consulting. Earlier experience includes providing support in the KYC process and managing overdraft at BNP Paribas, as well as functions as a Customer Support Officer and International Customer Service Representative. Tatiana holds a Bachelor's degree in Wirtschaftswissenschaften from Cologne University of Applied Sciences and a Diplom in Germanic Languages, Literatures, and Linguistics from the International Academy of Business and New Technologies.
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Concardis
The payment process has become a critical success factor in face-to-face retail and especially in e-commerce and m-commerce. Concardis is one of Europe’s leading payment services providers. With over 30 years’ experience in payment processing, the company offers intelligent solutions to meet all the requirements of modern cashless payment processes. The service accepts payments made with all major credit and debit cards, and includes card terminals and contactless payment processes for face-to-face retailers, innovative solutions for e-commerce and m-commerce as well as support in the form of customer management. When it comes to high-performance payment solutions, Concardis is the provider of choice for some 110,000 customers at 210,000 locations and with more than 470,000 terminals.