Anthony Franklin

Anthony Franklin is a seasoned professional with extensive experience in escalation management and technical support. Currently serving as a Global Escalation Manager at Confluent since September 2021, Anthony has previously held escalation management roles at UKG and Ultimate Software, where responsibilities included addressing trending issues and collaborating with customer success teams. Anthony's career in technical support began at Hummingbird and has advanced through various organizations, including Ruden McClosky and The Ultimate Software Group, Inc., culminating in a robust skill set in real-time data management and customer service. Anthony earned a degree from the University of Florida between 1992 and 1995.