Contact Energy
Sara H. is a seasoned professional with extensive experience in customer experience (CX) design and digital strategy. Currently serving as Senior CX Designer at Contact Energy Ltd since November 2020, Sara leads product and service design projects while leveraging hands-on human-centered design (HCD) expertise. Previously, as a CX Leadership and Digital Strategist at Kaha Consultancy, Sara directed teams and developed comprehensive CX strategies. Other notable roles include Senior Manager of Business Development & Strategy at Westpac, General Manager at OA Agency, and Head of Product at Yellow Pages Group, showcasing a strong background in digital transformation, operational management, and user experience across various industries.
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Contact Energy
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Contact Energy Limited is an energy generator and digital retailer, which is engaged in providing electricity, natural gas and liquefied petroleum gas (LPG), and broadband services. It generates electricity through hydro, geothermal and thermal sources. The Company operates through two segments: Generation segment and Customer segment. The Generation segment is engaged in the business of selling electricity to the wholesale electricity market and to the Customer segment. The Customer segment delivers, services and distributes energy to customers. It sells electricity, gas and LPG products and services to residential, small business, commercial and industrial customers. The Company's stations include Ahuroa and Stratford in Taranaki; Ohaaki, Poihipi and Te Rapa in Waikato, Te Huka and Te Mihi in Taupo Wairakei in Taupo, and Whirinaki in Hawke's Bay. It is also involved in the development of geothermal energy projects.