Convoso
Daniel Steinman has a diverse work experience spanning over several industries. Daniel is currently the Manager of Customer Success at Convoso, where they are responsible for account optimization, managing and supporting the CSM team, and providing software training to colleagues and clients. Prior to this, they worked as the Manager of Account Care at CannaSafe, where they focused on customer account management. Before joining CannaSafe, Daniel held the position of Sr. Customer Success Manager at Convoso, where they performed account onboarding and training for new accounts, provided demos and trials for potential clients, and served as the single point of contact account manager. Daniel also has experience as the Director of Consultations at Tried & True Tutoring, where they were responsible for sales, hiring, facilities coordination, and HR and payroll. Additionally, Daniel has experience as a Product Analyst at iPayment, Inc., where they commercialized products, managed premier accounts with high transaction volumes, and focused on retention and value-added services. Before that, they worked as an Executive Sales Representative at Partypop, where they performed outbound sales calls, managed a portfolio of clients, and implemented a coding system to improve account notation. Daniel also has previous experience at Oakley, where they engaged in data entry, database upkeep, and provided customer service. Overall, Daniel's work experience showcases their abilities in customer success management, account care, sales, and operational leadership.
Daniel Steinman completed their Bachelor of Arts (B.A) in Psychology with a minor in History at UC San Diego from 2006 to 2009. No specific field of study within Psychology was mentioned.
Convoso
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Convoso’s mission is to create innovations that enable contact center owners to hit performance metrics that they never thought possible. We are passionate about our customer’s success and have a proven track record of delivering outstanding results that drive more engaged call center agents, boost in margins, and breakthrough years in profit. Ourpredictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more leads through the funnel faster. With our conversational AI agent, you can turn aged leads into live transfers. We consider our customers to be our partners and work hand in hand with them to achieve maximum results because without them we don’t exist. It is an amazing feeling to have a direct impact on our customer’s growth from head count and all the way to revenue and profits.