Convoso
Drake Larson is an experienced Implementation Manager currently at Convoso since March 2023, where responsibilities include outlining the implementation process to enhance onboarding experiences and creating tailored call flow models for customers. Prior to Convoso, Larson worked at Nextiva from 2017 to March 2023, holding roles as Implementation Manager, Porting Specialist III, Porting Specialist II, and Porting Specialist I, focusing on software implementation, team supervision, and client support. Additionally, experience at Verizon as a Customer Care representative involved assisting customers with account inquiries and technical support, while earlier tenure at Nextiva in vFax Technical Support roles encompassed complex diagnostics and customer relations.
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Convoso
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Convoso’s mission is to create innovations that enable contact center owners to hit performance metrics that they never thought possible. We are passionate about our customer’s success and have a proven track record of delivering outstanding results that drive more engaged call center agents, boost in margins, and breakthrough years in profit. Ourpredictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more leads through the funnel faster. With our conversational AI agent, you can turn aged leads into live transfers. We consider our customers to be our partners and work hand in hand with them to achieve maximum results because without them we don’t exist. It is an amazing feeling to have a direct impact on our customer’s growth from head count and all the way to revenue and profits.