Convoso
Vickie Nickel has extensive work experience in various roles and industries. Vickie is currently working as the Chief of Staff at Convoso, where they act as an extension of the CEO and handles internal and external stakeholder communication. Vickie also assists the CEO's direct reports and helps prioritize projects. Prior to this, they served as the Chief of Staff at Ethical Influence Global, managing strategic partnerships and operations.
Vickie also has experience as an Online Business Manager and Efficiency Expert at Vickie Nickel and Associates, where they streamlined processes and managed business operations. Vickie co-founded Prodigi Marketing and served as the Co-Founder, contributing to the company's growth and development until 2023.
In the past, Vickie worked as the Diva of Development at The Humor Institute, Inc., where they focused on delivering memorable presentations. Vickie also held the position of Executive Director at Monroe County Family Connection, coordinating community-based support systems and improving conditions for children and families.
Throughout their career, Vickie has held various managerial positions at Prudential Mortgage Capital Company, where they managed communications, marketing projects, and administrative tasks. Vickie also gained experience as a Consultant at ZeroChaos and as an Executive Assistant at Concert Communications.
Vickie's expertise lies in strategic planning, operations management, communications, and cross-functional collaboration. Vickie'swork experience showcases their ability to effectively prioritize, manage projects, and support executive teams.
Vickie Nickel completed their high school education at Bernards High School from 1991 to 1995, earning a diploma. Vickie then pursued further education at Penn State University from 1995 to 1996, focusing on Mathematics. From 2000 to 2006, they attended Caldwell University, majoring in Business Administration but did not obtain a specific degree. Additionally, Vickie has obtained several certifications in various fields, including Online Community Manager, Product Launch Manager, Instagram Marketing Specialist, Social Media Management Success, and Marketing Tools: Digital Marketing from institutions such as Freelance University and LinkedIn.
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Convoso
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Convoso’s mission is to create innovations that enable contact center owners to hit performance metrics that they never thought possible. We are passionate about our customer’s success and have a proven track record of delivering outstanding results that drive more engaged call center agents, boost in margins, and breakthrough years in profit. Ourpredictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more leads through the funnel faster. With our conversational AI agent, you can turn aged leads into live transfers. We consider our customers to be our partners and work hand in hand with them to achieve maximum results because without them we don’t exist. It is an amazing feeling to have a direct impact on our customer’s growth from head count and all the way to revenue and profits.