Cooperative Response Center (CRC)
Andy Norman has extensive experience in customer service and sales support, currently serving as a CSR 4/Dispatcher at the Cooperative Response Center (CRC) since March 2007, demonstrating exceptional multi-tasking abilities and problem-solving skills while consistently achieving quality and revenue goals. Previously, Norman worked as a Customer Service Representative at T-Mobile, where an average quality score of over 90% was maintained, and as a Sales Support Specialist at Unum, contributing to high sales quote generation and mentoring trainees. Norman holds a Bachelor of Applied Science in Business Administration and Management from Chattanooga State Community College and attended the University of Tennessee, Knoxville from 1996 to 1998.
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Cooperative Response Center (CRC)
With our 24/7/365 contact center and alarm monitoring central station, CRC has merged the benefits of personalized service with the efficiencies provided by technologically advanced computer and telephony systems. At CRC, we pride ourselves on Focusing on the Human Side of Technology®. Focusing on the Human Side of Technology means more than having live agents answer the phone. At CRC, it’s about finding ways to share our 24/7 call and alarm handling as well as dispatch technologies with those who need it most. For over 25 years, utilities have turned to CRC to help them turn staffing challenges into seamless solutions. What’s more, if something unexpected happens, CRC can help with just a flip of a switch. A major outage event, equipment failure, a tornado; these are just a few of the times when our customers have needed us most. The flexibility to handle calls and dispatch, with the reliability of knowing your consumers are well taken care of. That’s the service you can count on with CRC. Founded in 1992, CRC’s Central Station is a CSAA Five-Diamond certified, UL-listed full service central station providing security, environmental, and medical alarm monitoring, as well as video verified asset monitoring services. Five-Diamond certification is a designation of distinction for operational excellence reserved by the Central Station Alarm Monitoring Association—with less than 10% of all central stations qualifying for this classification.