Core BTS
Julian Andres Ceballos Patiño currently serves as a Service Desk Analyst II at Core BTS, focusing on 1st and 2nd line end-user support, including hardware and software troubleshooting and user account management. Previously held the position of Desktop Support Engineer 2 at LiveVox, overseeing IT projects and providing comprehensive support. Prior experience includes working as an IT HelpDesk Specialist at 3Shape and leading technical support for major projects during the Colombian elections at Grupo ASD. Academic credentials include an Ingeniero Electrónico degree from Universidad del Quindío and multiple certifications in IT and networking, including CCNA and ITILv4 Foundation.
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Core BTS
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Core BTS is a customer-centric technology consulting organization dedicated to transforming IT experiences and delivering value to clients.