Jamie Winnett

Jamie Winnett is an experienced professional in customer experience and marketing engagement, currently serving as AVP Voice of Customer at Credit One Bank since September 2020. At Credit One Bank, Jamie led the development of a Voice of Customer strategy to enhance understanding of customer feedback for product innovation and better experiences. Prior to this role, Jamie spent over 14 years at HSBC, holding various positions including Service Catalogue Process Manager and Senior Manager Customer Experience Engineering, where Jamie played a pivotal role in global VOC program deployment and the establishment of service structures. Jamie began a career at HSBC in 2002, progressing from Senior Business Consulting Analyst to roles focused on performance analysis and customer intelligence. Jamie earned a Bachelor of Science degree in Industrial Engineering and Operations Research from the University of California, Berkeley, in 1999.