Crescendo
Claudia Garcia is a seasoned professional in operations and training, currently serving as a Senior Operations Manager at Crescendo since June 2022, where responsibilities include overseeing a multi-regional team and driving revenue growth for one of PartnerHero's top programs. Previously, Claudia held the position of Program Manager at PartnerHero and led corporate training initiatives at Collective Solution, focusing on preparing front-line support staff across various services. Claudia's experience also includes IT recruitment at Prosoft and customer experience management at STARTEK. Educationally, Claudia holds a Bachelor of Engineering in Biomedical/Medical Engineering from Universidad Tecnológica Centroamericana, where academic pursuits spanned from 2008 to 2017, complemented by a high school diploma from the same institution.
This person is not in any teams
This person is not in any offices
Crescendo
There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation. We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world. Crescendo is our vision for finally changing what’s held us back before. We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider. With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience. That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before. And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.