Sheila M.

Sheila M. is a seasoned professional with extensive experience in customer support and team leadership within the B2B SaaS environment. Currently serving as the Customer Support Team Lead at Cryptio since March 2023, Sheila excels in scaling high-performing teams and ensuring exceptional service delivery. Previous roles include Support Team Manager at Prolific, where Sheila led a specialized support team and consistently met response-time and quality SLAs. Additional experience includes key positions at Fabletics, Habitat for Humanity, Explore Learning, and more, where Sheila honed skills in customer service, team management, and operational efficiency. Sheila holds a Master's Degree in Social and Cultural Psychology from The London School of Economics and a Bachelor's Degree in Psychology from Seattle Pacific University.