Currys plc
James Roberts is an experienced customer experience and strategy leader with a strong background in evaluating and enhancing customer insight programs across multiple industries. Currently serving as a Senior Customer Experience & Strategy Leader at Currys plc since April 2022, James has successfully implemented significant changes to the customer feedback analysis methodology. Previously, at Virgin Media, James held the role of Senior Customer Experience Manager, where contributions included redesigning digital customer insight programs and leading workshops that positively impacted revenue and streamlined customer journeys. James also has experience at EE, where responsibilities included redesigning customer journeys and acting as the voice of the customer in design sessions. Early career positions included a marketing assistant role at BetVictor and a graduate scheme at EE, which provided exposure to project management and customer insights. James holds a first-class honours degree in Economics from the University of Plymouth.
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Currys plc
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As one of the UK’s best-known retailers in tech, we go the extra mile for our customers – online, in-store and in their homes. But we don’t just sell amazing tech. We deliver it, install it, support it and fix it, too. Most important of all, we bring a human touch to tech to make the magic happen for every customer. We’re proud of the service we deliver across the many different teams that make up our business. And that’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins together. Ultimately, help is at the heart of our business. Helping everyone enjoy amazing technology. And helping our colleagues find new ways to make the most of their talents, to realise their ambitions as well as ours. Make sure to keep up to date with all things Currys via our Instagram and Facebook! Simply search @curryscareers.