Dawlance
Amir Khattak is a seasoned professional with extensive experience in customer service management and operations. Currently serving as Regional Manager Customer Services at Dawlance since March 2014, Amir Khattak oversees after-sales processes, product support, installations, and repair and maintenance for a team of over 150 individuals, including direct reports. Previous roles include Manager Consumer Satisfaction and Assistant Vice President - Contact Center at Dawlance, as well as Manager Contact Center and Manager - PMO at Arwen Tech. Early career experience includes working as Team Leader for Customer Services at Rigney Dolphin Group and as a Technical Support Advisor/Trainer at AOL. Amir Khattak holds a PGD in Information System Process and a Higher Certificate in Computer Applications from Waterford Institute of Technology, along with a BSc in Science from Karachi University.
Dawlance
Since 1980, Dawlance has been turning houses into homes with thoughtfully innovative household appliances. The legacy of Dawlance – that now stretches over more than 3 decades - started off with the production of Refrigerators. Today, Dawlance – with reliability as its core value - provides cutting edge Washing Machines, Chest Freezers, Vertical Freezers, Split AC, Microwave Ovens & Water Dispenser. Over the last 35 years, Dawlance has not only developed the largest dealer network but has also established the largest after-sales service across Pakistan.