Deliveroo
Sami Issa is a seasoned professional with significant experience in strategy and operations across various industries. Currently serving as a Senior Manager in the Customer Experience Strategy team at Deliveroo, Sami focuses on enhancing customer experiences in the app's order and delivery process through cross-functional collaboration. Prior roles include Strategy & Ops Lead at TIER Mobility, where responsibility encompassed leading strategic and operational projects, and Senior Management Consultant at Blackline Consulting, executing over 30 projects for diverse clients. Additional experiences include research and policy consulting at the Institute on Municipal Finance and Governance and the Ontario Ministry of Economic Development and Growth, alongside a role at the International Monetary Fund. Sami holds a Master's in Global Affairs from the University of Toronto and a Bachelor of Arts in Economics from York University.
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Deliveroo
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Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with over 140,000 best-loved restaurants and grocery partners, as well as 150,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with around 3,500 employees in offices around the globe. Deliveroo operates in nearly 800 locations across 11 markets, including Australia, Belgium, France, Hong Kong, Italy, Ireland, Netherlands, Singapore, United Arab Emirates, Kuwait and the United Kingdom.