Umar Farooq

Umar Farooq is a seasoned professional with extensive experience in customer success and sales. Currently serving as a Senior Customer Success Accounts Manager at Replicon since April 2019, Umar manages accounts from the point of sale to end-of-life, focusing on account penetration and customer satisfaction. Previous roles include Customer Success Accounts Manager and Senior Inside Sales Representative at MathWorks, where Umar concentrated on software maintenance revenues across various sectors, and Senior Sales Development Representative at Cisco, responsible for engaging prospects and developing tailored solutions for their business needs. Early career experience includes roles at Cisco WebEx and AOL, where Umar honed skills in sales development and customer care. Umar holds a Bachelor’s degree in Business Management with a focus on Marketing from AIMS and a Post Graduate Diploma in Customer Relationship Management from Symbiosis Centre for Distance Learning.