Rachel Letchumanan

Rachel Letchumanan is a seasoned professional in program and project management with expertise in customer experience strategy and operations. Rachel currently serves as Program Director, CX Strategy & Ops at Demandbase, where responsibilities include overseeing various program management roles and leading R&D initiatives. Prior experience includes positions at Blackboard, Wells Fargo, and Bank of America, focusing on technical project management, business enablement, and business analysis. Rachel holds a degree in Business Information Technology from the University of Wales, Swansea, and a diploma in Information Technology from Temasek Polytechnic, and is certified as a Project Management Professional (PMP) and in Agile Coaching (ICP-ACC).