Diabsolut
Derek Koyama is the Senior Director of Professional Services at Diabsolut. Derek has over 9 years of experience with the company and has held various positions such as Sr. Director Professional Services, Director Field Service, and Manager High Speed Technical Support. Derek is responsible for providing leadership and mentorship among a cross functional team of internal and external Business and Process specialists throughout the successful implementation lifecycle of a new Workforce Management Software (ClickSoftware) at a large central Canada telecommunication company. Derek has also led the development, execution and support of end to end testing and support processes for a large telecommunication company’s Workforce Management Software implementation (ClickSoftware) that impacted over 500+ employees province wide. In their previous role as Manager High Speed Technical Support at Shaw Communications, Derek was responsible for developing and implementing new Process and Performance methodologies practice-wide that provided multiple new revenue sources.
Derek Koyama has a BASc from the University of Toronto in Industrial Engineering from 1990-1995. Derek also has a certification from the Canadian Association of Management Consultants in Ethical Behaviour - Best Practices of Management Consultants from 2016-2016. Lastly, they have a Prosci Change Management certification from Adpro from 2012-2012.
Derek Koyama is the Senior Director of Professional Services and has a small team. Theircolleagues are Rachel Chand, the Director of Professional Services, and Mauzoon Waseem, the Director of Professional Services.
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Diabsolut
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Diabsolut delivers innovative multi-cloud solutions to address the business needs of organizations across a wide range of industries throughout North America. Our experts can help you maximize productivity, optimize business processes, and improve your customer experience. Field Service: Transforming field service organizations has been the cornerstone of our business for 20 years. Our team of Salesforce certified experts are seasoned, enterprise-level field service & asset management specialists who offer deep technical expertise and a comprehensive understanding of real-world field operations. Revenue: As Revenue Cloud Experts, we are a leading provider of Salesforce Quote to Cash consulting services. Unlike most implementation partners, revenue is at the forefront of everything that we do, working with customers at any stage of the lifecycle from leads, quotes, orders, through to billing processes. Higher Education: We understand the radical evolution in the communication needs of your student demographic, recruiting and admissions. We’ve had the pleasure of helping many clients use Salesforce to attain a student-centric, connected campus.