Dialect Communications
Neil Wake serves as the Chief Executive Officer of Dialect Communications since December 2020, where the focus is on providing a multi-lingual Customer Experience (CX) solution tailored for Fintech businesses with an omnichannel approach. Prior to this, Neil held significant roles at Flex-e-card as Managing Director and General Manager from August 2015 to November 2020, overseeing various business functions and contributing to the company's status as Europe's leading provider of shopping centre and retailer gift cards. Neil has also gained experience as Operations Manager at Atom Bank and in various leadership positions at WorldPay, Northern Rock, and NatWest. Neil holds a Professional Diploma in Management and a Professional Certificate in Management from The Open University, along with a background in Sports Science, Psychology, and Physiology from Gateshead College.
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Dialect Communications
We are an award-winning customer experience optimisation provider based in the UK, delivering seamless 24/7 back and front office solutions. With our global footprint and wealth of experience in the Fintech and Payments industries, Dialect provides seamless customer experience solutions to our client base in the UK, Europe, US, Middle East, and Singapore. Our team brings 20+ years of expertise in the Fintech and Payments sectors. We understand the customer support challenges in a complex ecosystem, partnering with issuers, acquirers, BIN sponsors, Processors, EMIs, Programme Managers to offer the best-in-class front and back-end customer support in a scalable and insightful way. Through our multilingual front office solutions, we provide: -First-line customer support to manage queries via voice in 6 native languages -Live chat, MultiLect, available in over 75 languages -Email support -Social media messaging. Back-office solutions designed to manage all operations, operationally resource heavy activities such as data processing tasks, data entry, analysis and management using proprietary innovative technology. Dialect’s front and back office solutions can be easily integrated allowing Dialect to deliver a seamless end-to-end customer experience.