Digicall Group
Debbie Victor (Mertsch) has a strong background in human resources management. Debbie is currently the Chief Human Resources Officer at Digicall Group since 2018. Prior to this, they worked at Nova Human Capital Solutions starting in 2012, where they held the role of Executive Director and headed the HR and IR consulting divisions. Before that, they were the Director at Silburn Drake Staff Connection from 2008 to 2012, where they were responsible for setting the strategic direction of the business and leading various HR projects. From 2003 to 2007, they served as the HR Director at Humanec, where they led the HR Consulting division and managed client relationships. Debbie began their career as an HR practitioner at Columbus Stainless in 1996. Prior to their current role, Debbie was an Executive Director at Intellect Direct from 1998 to 2002, overseeing the HR and payroll functions for the CIE Group.
Debbie Victor (Mertsch) has a strong educational background in psychology and accounting. In 1991, they began their studies at the University of Pretoria/Universiteit van Pretoria, where they completed a Bachelor of Education in Clinical Psychology with distinction (Cum Laude) in 1994. Following this, they pursued further studies in psychology at the University of South Africa/Universiteit van Suid-Afrika, earning a BA Honours degree in Clinical and Industrial Psychology from 1995 to 1996. Additionally, in 1998, they completed a Certificate course in Managerial Accounting from the University of Pretoria/Universiteit van Pretoria.
Digicall Group
Born From An Innate Desire To Assist And Serve, Digicall Has Been Delivering World-Class Outsourced And Incident Management Services In South Africa Since 2003 And Expanded To The UK In 2012 And Australia In 2015. Whether you’re in insurance, banking, telecoms or just a household that needs their geyser replaced. We offer our clients best in class, stringently vetted, specialist service solutions under one vision and ethos. Our service is supported by unique technologies and people who live to exceed client expectations and grow their customer’s businesses. This approach has cemented our role as a disruptor and leader in our industry, which has allowed us to become one of the world’s best BPO and incident service providers. We Are Digicall. The Power Of One. The Strength Of Many. The Power Of One, For All Digicall is a growth enabler behind many of South Africa’s biggest and best-loved brands. We deliver on your outsourcing requirements by harnessing the combined power of varied specialist services under one ethos and operation. If you have a business process out of your core focus, you can rest assured that Digicall’s wide selection of white label and direct-to-customer services, can assist to solve your problem. Our sole purpose is to be a seamless extension of our client’s brands and a trusted hero to everyone our business touches. We promise our clients and customers: - One service ethos – in whichever way you engage with Digicall, you will have a consistent, connected, smart and speedy service experience. - Complete commitment to innovation, technology and total transparency – our systems enable a single view of your customer’s data – from receiving an incident report through to claims processing. - We offer a full-service solution while giving our clients a comprehensive view of our customer experience protocols in which all incident response data is fully captured and reported. View our vacancies at: https://www.digicallgroup.co.za/vacancies