Christopher Rowell

Christopher Rowell holds a Master's degree in Operations Management Information Systems and possesses extensive experience in service management across various industries. As Service Desk Manager at Averro, Christopher supervised a team supporting approximately 1,200 users and improved the onboarding experience for new hires. At Hexagon AB, Christopher launched a customer onboarding journey and enhanced provisioning processes, achieving a 30% time reduction. Previous roles include managing global service and support at Cradlepoint, where Christopher coordinated the Australian service team and maintained high customer satisfaction ratings, and developing a North American support team at Enablon, driving significant revenue retention. Christopher's career also includes leadership positions at Hewlett-Packard, HAVI Global Solutions, and RR Donnelley, demonstrating a consistent focus on operational excellence and process improvement throughout.