Dualog
Andrea Giglietti is an experienced professional in customer success and technical support, currently serving as the Head of Customer Success at Dualog since June 2009, where responsibilities include global strategy, resource management, and mentorship of the Customer Success team. Prior roles at Dualog include Customer Service Manager and Support and Deployment Project Manager, with a focus on customer satisfaction and project management. Additional leadership roles include Treasurer, Member of the Board of Directors, and President at APICS Italian Cultural Centre in Singapore. Andrea's technical background includes experience as a Software Developer at Sysfactory AS and various positions in customer service and technical assistance across multiple companies in Italy. Educational qualifications comprise a Bachelor of Computer Science from Università degli Studi di Milano-Bicocca and further studies at UiT- The Arctic University of Norway.
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Dualog
Since 1994, Dualog has developed and delivered innovative software solutions with the purpose of bringing ship and shore closer. Our purpose-built services for cyber security, email, data transfer and internet management help the global shipping industry to enable the integrated ship. Our promise is to carefully look after your onboard solutions and ensure safe data transfer between ship and shore. We are on duty 24/7, and if something goes wrong, we will fix it. We deliver Innovations at sea with passion to more than 5000 ships, and we are always curious and listening to our customers. It is in our DNA to continuously challenge the boundaries of technology, and from our dedicated in-house research and development environment we create solutions to improve your business. For more information on Dualog, please go to www.dualog.com or email: hello@dualog.com